Returns, Refunds and Cancellation

Thank you for shopping at reilanis.com. We are committed to quality products, and your satisfaction is 100% guaranteed. If, for any reason, you are not completely satisfied with a purchase, the following terms are applicable for any order placed through our web site.

Cancellation Policy:

Cancellation of an order must be requested within an 1 hour after such order is placed to ensure cancellation before your item moves to production. If you need to cancel an order, please check your confirmation email for the instructions.

We may not be able to accept cancellations after 1 hour, if production is already in process.

Return Policy:

Because of the nature of personalized gifts, unless your item arrives damaged or defective, we do not accept return or exchange requests for any reason, as our products are customized for you on demand.

Replacement/Refunds Policy:

If your order was damaged or defective upon arrival, please contact us at support@reilanis.com within 15 days of receiving your order, and provide photos showing the issue with the item. If your claim is approved, we can issue a full refund or provide you with a replacement free of charge.

Refunds will be issued to the original form of payment within 5 to 10 business days.